Terms & Conditions

Terms and Conditions of Use

This document is an electronic record in terms of Information Technology Act, 2000 & rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://innotellglobal.store Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

These Terms and Conditions (“Terms”) govern your use of the Innotell Global website and any purchases made through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Site.

Introduction

Welcome to the innotellglobal.store “Website” service provided by Innotell Global. This website is owned and operated by Innotell Global. (Innotell Global, ‘we’ or ‘us’ or ‘SSL’). Registered office: H.No- 452 Gohana Road Bainsi, Bainsi 109 Rohtak Haryana – 124514. In using the innotellglobal.store service, of Innotell Global you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please write to us at  innotellglobal@gmail.com

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Innotell Global. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Innotell Global. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of Content and Invitation to Offer

Innotell Global has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of GST. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Shoppers Stop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Innotell Global shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All products/services and information displayed on innotellglobal.store (Website) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Innotell Global reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Innotell Global and the balance would continue to be on offer to Innotell Global and Innotell Global reserves the right to accept or reject such balance order. No act or omission of Innotell Global prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Innotell Global reserves the right to terminate your membership and refuse to provide you with access to the website if Innotell Global discovers that you are under the age of 18 years. The website is not available to persons whose membership has been suspended or terminated by Innotell Global for any reason whatsoever.

If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. Innotell Global makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Innotell Global will deliver the products within in India and outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Innotell Global receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Innotell Global retains the right to accept or reject the order.

Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Innotell Global will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Innotell Global you agree to be bound by the Terms and Conditions.

Account and registration obligations

Customers opting for guest checkout will be automatically registered once order is successfully placed.
Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Innotell Global shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Innotell Global has reason to believe that there is likely to be a breach of security or misuse of the Innotell Global Website, we may require you to change your password or we may suspend your account without any liability to Innotell Global.

Innotell Global does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Innotell Global will be deemed non-confidential. By submitting any such information, you are granting Innotell Global an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so You also agree and confirm:

To provide true, accurate, current and complete information about yourself as prompted by Innotell Global registration form or guest details form (such information being the “Registration Data”).

To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Innotell Global has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Innotell Global has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

That in the event that a non- delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Innotell Global for redelivery shall be claimed from you and you shall pay such cost.

That you will use the services provided by Innotell Global, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.

You will provide authentic and true information in all instances where such information is requested of you. Innotell Global reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Innotell Global has the right in its sole discretion to reject the registration and debar you from using the Services of Innotell Global and or other affiliated website without prior intimation whatsoever.

That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item’s description.

Payment Terms

You agree to pay the price applicable for the product or service on our website (https://innotellglobal.store) for shopping at the time you submitted your order (Product Price).

As per rule 114B of the income tax act it is mandatory to submit PAN card copy for the below transactions : 
For order value greater or equal to Rs.50,000/- for purchase of Products.
For order value greater or equal to Rs.2,00,000/-with payment mode such as Debit/Credit card, Net banking/UPI/Wallets

Usage Restrictions

You shall not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person’s use or enjoyment of the Website.

Breaching any applicable laws;

Interfering or disrupting networks or website connected to the Website.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Agreement to Terms By accessing or using the Site, you agree to be bound by these Terms, including our Privacy Policy. If you do not agree to all of these Terms, do not use the Site.

Privacy Policy Our Privacy Policy explains how we collect, use, and disclose information about you. By accessing or using the Site, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

Use of the Site You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

In any way that violates any applicable law or regulation.

To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm the Company or users of the Site or expose them to liability.

To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.

Quantity restrictions

Innotell Global reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Innotell Global also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items
There are no restrictions to the maximum number of prepaid orders that can be placed in a day/month.

Exactness not guaranteed

Innotell Global hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

Pricing information

While Innotell Global strives to provide accurate product and pricing information, pricing or typographical errors may occur. Innotell Global cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Innotell Global shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Innotell Global may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Innotell Global will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Innotell Global accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Innotell Global dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

GST

Reduced price will be inclusive of GST

In case of mispricing

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation
We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by Innotell Global

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Innotell Global reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Innotell Global reserves the right to cancel pending and future orders without any liability. Innotell Global also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Cancellations by the customer

You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy. Innotell Global does not accept returns or exchanges of Damage, unpacked and any made to order or altered merchandise. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed for the First Citizen Membership or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by Innotell Global and accept Innotell Global decision regarding the cancellation.

Financial details

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on Innotell Global will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by Innotell Global. Innotell Global will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy

Fraudulent / Declined transactions

Innotell Global and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. Innotell Global and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Colors

Our best effort is to display the colors of the products as accurate as possible. However, colors may appear slightly different on digital devices.

COPYRIGHT & TRADEMARK

Innotell Global and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Innotell Global or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Innotell Global. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Innotell Global. You may not modify, distribute or re-post anything on this website for any purpose.

References on this Website to any names, marks, products or services of third parties or hypertext links to third party website or information are provided solely as a convenience to you and do not in any way constitute or imply Innotell Global endorsement, sponsorship or recommendation of the third party, information, product or service.
Innotell Global is not responsible for the content of any third party website/app/chatbot and does not make any representations regarding the content or accuracy of material on such website/app/chatbot. If you decide to link to any such third party website/app/chatbot, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website/app/chatbot (collectively, the ‘Contents’) are intended solely for personal, non- commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website/app/chatbot for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website/app/chatbot or any related software. All software used on this Website/app/chatbot is the property of Innotell Global or its suppliers and protected by Indian and international copyright laws.

The Contents and software on this Website/app/chatbot may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website/app/chatbot is strictly prohibited. Unless otherwise noted, all Contents are copyrights, and/or other intellectual property owned, controlled or licensed by Innotell Global ,one of its affiliates or by third parties who have licensed their materials to Innotell Global and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website/app/chatbot is the exclusive property of Innotell Global and is also protected by Indian and international copyright laws.

Objectionable material

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Innotell Global and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Products and Pricing We reserve the right to discontinue or change specifications and prices on products and services offered on the Site at any time without notice.

Intellectual Property The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Innotell Global. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Site.

Disclaimer of Warranties The Site and all information, content, materials, products, and services included on or otherwise made available to you through the Site are provided by Innotell Global on an “as is” and “as available” basis, unless otherwise specified in writing. Innotell Global makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, products, or services included on or otherwise made available to you through the Site, unless otherwise specified in writing.

Limitation of Liability In no event shall Innotell Global, its affiliates, or their respective directors, officers, employees, or agents be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your use of the Site, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of any such damages.

Governing Law These Terms shall be governed by and construed in accordance with the laws of Haryana State, without giving effect to any principles of conflicts of law.

Changes to Terms We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Contact Information Questions about the Terms should be sent to us at innotellglobal@gmail.com.

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