Shipping and Return Policy

Shipping and Return Policy

Thank you for choosing Innotell Global, We are committed to providing you with exceptional products and services. Please review our shipping and return policy below:

Shipping Policy:

  1. Processing Time: Orders are processed within 24 hours of receipt (excluding weekends and holidays).
  2. Shipping Time: We offer expedited shipping options for domestic and international orders. Delivery times may vary depending on your location and selected shipping method.
  3. 72-Hour Shipping Guarantee: We strive to ship all orders within 72 hours of purchase. In the event of any delay, we will notify you promptly. All products will be delivers you to with in 3 to 5 days for domestic and 5 to 7 days for international.
  4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
  5. Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You will be provided with shipping options and associated costs during the checkout process.

Return Policy:

  1. Returns Eligibility: We accept returns on most items within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
  2. Return Authorization: Prior to returning any item, please contact our customer service team to obtain a return authorization (RA) number. Returns without an RA number will not be accepted.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for return shipments.
  4. Refunds Processing: Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item. Please note that shipping charges are non-refundable.
  5. Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
  6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
  7. Payment Refund Time: The customer receives the refund of his payment in his bank account within 2 to 10 working days of successful receipt of the return products.

    Mode of Payment

    Credit Reflection Timeline

    Net Banking

    2-10 working days from the day of refund processed

    Wallets

    2-5 working days from the day of refund processed

    UPI

    2-7 working days from the day of refund processed

    Credit or Debit card

    7-10 working days from the day of refund processed

Contact Us:

If you have any questions or concerns about our shipping and return policy, please don’t hesitate to contact our customer service team at innotellglobal@gmail.com or on 918059746035. We are here to assist you and ensure your shopping experience with Innotell Global is enjoyable and hassle-free.

Thank you for shopping with us.

 

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